Vacation Rental Questions

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Florida Vacay FAQS

  • What are the benefits of renting with Florida Vacay vs renting directly with an individual owner?

    At Florida Vacay, you are working with a TEAM of professionals, who are knowledgeable, licensed and insured. If you need us, we are there to assist you to help ensure your vacation is the best it can possibly be. An individual owner may live in another area or state and may have other obligations or jobs that prevent them from being able to respond as quickly and as efficiently as we can at Florida Vacay. You can book with confidence that the vacation property you select is as presented online. We strive to keep all content current and fresh so you can Look Now Book Now.

  • Why is renting a vacation home better than staying at a hotel?

    Simply stated, with a vacation rental home, you get more space, more privacy, unique décor and overall savings. Your family or group stay together in one shared space vs meeting each other in a hallway or in a public common area. Once you experience a vacation in a private vacation rental home, it will be your vacation lifestyle from now on! You can cook meals, make snacks, enjoy entertaining in your private vacation home. Save money making your own meals and then use the saving to explore many of the local restaurants

  • What forms of payment do you accept?

    The Initial Reservation Down Payment must be paid with a major credit card. The Balance Due amounts can be paid with a major credit card or regular check. All checks must be received 60 days prior to arrival. Any reservation with a balance due 60 days or after will be automatically charged to the credit card on file.

  • How can I always receive the best price for a vacation rental?

    If you book directly with Florida Vacay Rentals either by phone or on our website, you will always pay less because you will not be required to pay the “Guest Fee” charged by the online, third party travel agents like Airbnb, HomeAway, VRBO,, etc. All these online travel agents charge a fee to advertise on their website and they charge you, the traveler, a fee to book a reservation on their website. They DO NOT own the properties nor do they manage the properties, they only advertise the vacation properties. That’s why you may see the same vacation rental property on multiple sites. They advertise large amounts of “vacation rental inventory”, we actually represent the Owners of the Vacation Rental Property so we can save you money when you book directly with us at Florida Vacay. You can control your reservation and eliminate the “middle man” online.

  • I’d love to stay in one of your properties! What do I do next?

    Great! You can book directly on the Florida Vacay website or give us a call and let us know more about you and what you want your special vacation to be so we can “point you into the right direction”. There are so many choices and so many things to consider when booking a vacation home in Florida! Call 321-221-7611 for a personal booking and vacay planning experience.

  • The property I was hoping to reserve isn’t available. Can you help?

    Yes! We have a wide variety of properties available, and would be happy to make alternate suggestions.

  • Can you hold a property for me for a few days, a week or until I decide?

    Because our vacation homes are in such high demand vacation destinations and listed globally, we cannot hold properties. Reservations are honored “first come, first served”. Please call us and we can help you with your vacation home decisions to ensure you get the right property and for the dates you want.

  • What time is check-in?

    Check-in is at 4 PM and with our keyless entry system, you can go directly to your vacation rental home on your own schedule. No need to meet anyone or make a stop by an office. You are in control!

  • How do I obtain keys?

    The week prior to your date of arrival, we will send you an email with Check-In instructions; which will include: driving directions, security gate access (if applicable), parking instructions, unique digital keyless entry codes and other passcodes for your vacation home. Please print this email or flag it on your phone and keep it with you during your stay for reference. With our keyless entry system, you can go directly to your vacation rental home on your own schedule. No need to meet anyone or make a stop by an office. You are in control!

  • Do you allow early check-ins?

    Early check-in fees may apply depending upon arrival time requested. An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in may not possible. Contact us a few days before your arrival and if possible, we will gladly accommodate you with a one-hour early check-in at NO additional charge. If there are no guests departing and the vacation home is ready, you can arrive as early as 9:00 a.m. for a small fee and, if available, you can come a day or two earlier at a discounted rate! Call our Vacation Specialists for a quote.

  • What time is check-out?

    Check-out is at 10 AM

  • Do you allow late check-outs?

    If the night following your reservation is available, a late check-out may be possible for an additional fee. Or, you can extend your stay another night or two at a discounted rate! Call our Vacation Specialists for a quote.

  • How old do I need to be to reserve a vacation home?

    The Primary Guest/Renter must be 25 years of age to book this vacation rental. The credit card on file must also be in the primary renter's name and, if the night following your reservation is available, you can extend your stay at a discounted rate! Call our Vacation Specialists for a quote.

  • Is smoking allowed in the home?

    Smoking and vaping are prohibited inside the rented premises and on all balconies. This includes all use of electronic delivery systems and electronic smoking devices (e-cigarettes, e-pipes, e-hookahs, etc.) You must follow the guidelines of the community where you are staying.

  • Can I bring a dog along?

    Only Pet Friendly homes allow one dog (no cats or any other pet). You must check with us to be sure all the requirements are met for bringing your dog, including the required fees and registration forms. All dogs must be identified by weight and breed. No puppies allowed.

  • Do infants count toward the maximum occupancy?

    Children that are age two or younger do not count toward the maximum occupancy.

  • Do you have cribs?

    Yes! These are available on a first come first serve basis. We have Graco Pack-n-Play Cribs with 2 sheets, Bumbo Seats, Infant Bath Tubs and High Chairs are available to rent. Contact our office for more information, weekly rental rates and delivery fees. If items are ordered and paid for at time of booking, the delivery is FREE; otherwise, a $35 delivery fee will be included.

  • What is provided at the vacation home?

    All our vacation properties are privately owned and are uniquely decorated. All homes are fully furnished and have fully stocked kitchens. We provide bed, bath and kitchen linens and beach towels. Only beach towels may be used outside the vacation home. See the amenities page for each vacation home for specific features offered. Each reservation begins with a “Starter Kit” of basic supplies: Dishwashing soap, packaged sponge, hand soap, makeup cotton pads, paper towel roll, dishwasher pods, toilet paper, laundry detergent and kitchen trash bags. There are nearby stores for most of your needs.

  • Is housekeeping included during our vacation?

    All our homes are serviced prior to your arrival and after your departure. Additional housekeeping services during your stay are available upon request for an additional fee. For longer vacation stays, it’s nice to have extra housekeeping to freshen up the home. Call and we’ll coordinate the service around your schedule.

  • How will you clean the vacation condo between guests? What guidelines will you follow?

    Given what everyone has been through all around our country and the world, many guests are asking this question and are very concerned with the cleanliness of their vacation condo. We are very concerned, too! Click here to view our “SAFE HOME Guidelines” for cleaning each vacation condo between guests. We also follow the CDC Guidelines for disinfecting and sanitizing.

  • What happens if we have a problem or need maintenance service while at the vacation home?

    Contact Florida Vacay and tell us what’s going on, sometimes problems can be resolved over the phone. If necessary, we will send a Team Member or the appropriate service company to the home. Your “Welcome Email” includes all pertinent information about the vacation home; please refer to it for specific instructions about the amenities for that vacation home.

  • What happens if there is damage to the home?

    By paying the Reservation Down Payment, you agree to the Florida Vacay Rentals, LLC Rental Agreement Terms and Conditions and you agree to indemnify Florida Vacay Rentals and the Owner for any damages to the rental property, including damages to furnishings and household items, which are a result of your occupancy, excluding normal wear and tear. Damage will be charged to the credit card on file or, if you are covered by the Limited Accidental Damage Waiver, damage may be covered up to the policy limits as long as you report the damage PRIOR to your departure.

  • Do I need a fishing license?

    You may fish from shore, off docks or offshore with a Florida Fishing License. You can obtain a license online in advance of your vacation. For information about Florida Fishing Licenses and exemptions, go to

  • What Is the Cancellation Policy?

    Cancellations must be requested in writing via email and confirmed by Florida Vacay. If a cancellation request is received more than 60 days prior to Date of Arrival, a REFUND will be issued less a $250 Cancellation Fee. There are no refunds for late arrivals or early departures. To protect your vacation investment, we highly recommend that you consider purchasing Travel Insurance. For U.S. citizens, we offer a comprehensive travel policy through CSA Travel Insurance. Or, go to and compare travel insurance costs and benefits among many different highly rated insurance companies and choose the one right for you. To read more information on travel insurance, go to

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